HELP SECTION

Please use the help section below - if you do not find your answer or you can not get it your issue resolved please submit a ticket in the my account section - DO NOT inbox Facebook or emails as there is no tech assistance there.

PLEASE NOTE – there is a bluetooth dongle in the battery compartment of the mouse. The dongle plugged in to the console when you first receive it is purely for the controllers. The dongle is slotted in and not loose – so requires pulling out of its slot. 

SUPERIOR 

Plug the hard drive in to the bottom 3.0 (blue) usb port – and the keyboard dongle in to the other 3.0 port (we do recommend purchasing a 3.0 USB hub or a USB extender otherwise the range on the keyboard is limited to under 1m Keyboard Range). 

Then turn it on – you should get a red light, followed by a blue light and the fan turning on – if you do not get the blue light then please check the little white switch on the back of the console is flicked to the left (face on), then try again. 

NOTE – these do take 3-4 minutes to boot up due to the amount of games it has to load through. 

Then you need to map your controllers as per How to Connect Your Controllers 

Then play away. 

EXTREME & EPIC 

The same as above, just without the hard drive, and it boots up around 30 seconds. 

ALL RASPBERRY PI CONSOLES 

These are usually plug and play – so turn the console on – plug the controller in and then press the A button and it should take you to the game list. 

The Ultimate has wireless controllers, so you follow the steps laid out in How to Connect Your Controllers then play away. 

 

When you first get your console you will need to connect your controllers. 

Step 1. The quick way would be to plug the controller in – press the P3 button to connect it > press start – configure input – press yes – leave the controller plugged in for 30 seconds and then unplug. If it doesn’t connect first time then press the P3 button again. 

Step 2. When mapping your buttons (if using a PS3 controller) 

A = X 

B = O 

X = Triangle 

Y = Square 

MAKE SURE to press select when it asks for the hotkey at the end. If you don’t then you won’t be able to exit or save your games. 

If it doesn’t connect the second time then press ESC on your keyboard (or hold the button on your controller and bind the buttons) – go to retropie from the main menu screen – retropie setup – go to config/tools – ps3 controller – pair ps3 controller (shanwan clone) – then exit back to the main menu. From there follow the instructions from step 1. 

You can do the same for any controller that you plug in. If you Google the name of the controller (I.e, “ps3 controller”) and then retropie (so “ps3 controller retropie, or “xbox controller retropie”) you will find it will take you to the GitHub page where you can find lots of useful info. 

This is a more in depth look at mapping the controllers using the RetroArch menu in RetroPie. 

The hotkey must always be set to select if you are using a PS3 controller or SNES controller like the ones that come with the console. 

The main purpose of the hotkey is that it opens an “invisible” menu that when pressed in conjunction with another button, will enable certain features. 

These can be used on most consoles – but for some you need to use the keyboard. The features are as follows.. 

Select+start = exit the game back to main menu 

Select+triangle (X on SNES) = enter RetroArch menu 

Select+X (A on the SNES) = restart the game 

Select+R1 = save game 

Select+L1 = load game 

Now when it comes to saving games there are some emulators that utilise the in game saves, or a different menu. 

You cannot save on the Arcade (MAME, FBAlpha) or Spectrum games. 

Amiga games you need to press F12 or select+triangle (X on SNES) – then go to save states and save in there. 

PSP, Dreamcast, ScummVM and PC(DOSbox) games utilise the in game saves. 

THIS IS FOR THE EPIC, EXTREME AND SUPERIOR CONSOLE. 

Basically with this the rule is that the kickrom (ROM), needs to be set to the correct version. 

(So if you click the ROM tab then in the top box you will see the “kickroms”) 

So press f12 or select+triangle (select+X on SNES) whilst in a game – 

If quickstart is set to a500 then the top box in ROM, needs to be set to v1.3 

if quickstart is set to a1200 then the top box in ROM needs to be set to v3.1 

For example, Klax – I have this set to a500 in quickstart – then in ROM it is set to v1.3 

Once you have found the correct settings (press reset when you have set them) the game will load up. If it loads as it should (sometimes you need to press the left mouse button to get past the crack screen) then press select+triangle/X again – go to quickstart and press “set configuration” – then every time you load that game up again, it will load straight away without need to change anything else. 

Sometimes these can take a bit of fiddling. 

FOR THE KEYBOARD AND ULTIMATE CONSOLE. 

These should technically load straight away as they are (WHDload) files.  If they don’t then you can change these as above. 

FOR CONTROLLERS 

If you enter the Amiberry menu and then go to the INPUT tab – make sure port0 is set to mouse and port1 is set to PS3 or USB controller. Simple as that, really. 

THIS IS FOR THE EPIC, EXTREME AND SUPERIOR CONSOLE. 

Basically with this the rule is that the kickrom (ROM), needs to be set to the correct version. 

(So if you click the ROM tab then in the top box you will see the “kickroms”) 

So press f12 or select+triangle (select+X on SNES) whilst in a game – 

If quickstart is set to a500 then the top box in ROM, needs to be set to v1.3 

if quickstart is set to a1200 then the top box in ROM needs to be set to v3.1 

For example, Klax – I have this set to a500 in quickstart – then in ROM it is set to v1.3 

Once you have found the correct settings (press reset when you have set them) the game will load up. If it loads as it should (sometimes you need to press the left mouse button to get past the crack screen) then press select+triangle/X again – go to quickstart and press “set configuration” – then every time you load that game up again, it will load straight away without need to change anything else. 

Sometimes these can take a bit of fiddling. 

FOR THE KEYBOARD AND ULTIMATE CONSOLE. 

These should technically load straight away as they are (WHDload) files.  If they don’t then you can change these as above. 

FOR CONTROLLERS 

If you enter the Amiberry menu and then go to the INPUT tab – make sure port0 is set to mouse and port1 is set to PS3 or USB controller. Simple as that, really. 

DOSbox may need updating as there was a bug causing it to do that. So you need to connect the console to the internet – either via a WiFi dongle, or ethernet. Then go to retropie – retropie setup – manage packages – experimental – make sure lr-dosbox isn’t (installed), if it is then uninstall it. Then go back to manage packages – optional packages – DOSbox – update from binary – then restart the console (start – quit – restart system). 

Then click the game you want and it will take you to the dos screen to install the game as you would have all them years back.. 

‘Mount c ~/RetroPie/roms/pc 

type ‘dir/w’ to find the folder for the game you want to run – e.g, secret weapons of the luftwaffe 

e.g. ‘cd secret~4’ 

type ‘install’ and install the game (might not have to do this each time) 

if you install then navigate to the installed game folder e.g. 

‘cd ..’ then ‘cd swotl’ 

then type dir to find the exe file name 

type the exe filename eg. ‘swotl’ 

As a tip for users – typing ‘intro’ in the DOSbox prompt gives instructions for use. 

NOT EVERY GAME WILL NEED INSTALLING. Many of them are already installed. There are also in some cases a couple of ways to load the game. For example, 

If you go to Champ Man 97/98 – you will see several types of code. Clicking on CM2 and _CM2 will load the game. The correct one here is _CM2 – as although CM loads the game, it loads it bugged. So _CM2 is the correct one to use. It takes a little getting used to, but it is easy when you know how. 

http://dosonthepi.blogspot.com/2015/01/run-dos-games-in-retropie_15.html#add-dosgames this is a more in depth look, but has almost all instructions you need in case the game still doesn’t run properly using the instructions above. 

When you load a Speccy game – press select+triangle (select+X on SNES)  

In the RetroArch menu go to settings – input – input user 1 bind and change “device index” to Sinclair Joystick – then go back and in to user bind 3 and change “device index” to Sinclair Keyboard. 

Before exiting RetroArch you must save any changes you make in order for them to stick. So go back to the first page of RetroArch that you start on – go to configurations – then save current config. 

Then click quick menu and resume and it should work from there. 

When you load a Speccy game – press select+triangle (select+X on SNES)  

In the RetroArch menu go to settings – input – input user 1 bind and change “device index” to Sinclair Joystick – then go back and in to user bind 3 and change “device index” to Sinclair Keyboard. 

Before exiting RetroArch you must save any changes you make in order for them to stick. So go back to the first page of RetroArch that you start on – go to configurations – then save current config. 

Then click quick menu and resume and it should work from there. 

We have found that some TVs (reports seem to be mostly Toshiba, Hitachi and Bush) cause lag with the ps1 & n64 games. There are certain settings you can change on the TV that can stop this from happening. It seems to be different for different TVs, so I cannot really say what needs to be changed. But it could be either the settings, the HDMI lead or the TV altogether.  

We are looking at a fix, but as of yet, we haven’t got one. But the best bet is a USB hub. These actually look smart, and also give you a few more ports for the likes of an extra controller dongle, WiFi dongle, etc.. 

Basically some games require a quick emulator change – you will find the majority of these in the Arcade (MAME,FBAlpha) sections. 

If you have a Raspberry Pi consoles (Classic, Arcade, Keyboard, Ultimate) then when you click on a game – before the game starts a grey box will appear – if you press the X (A on SNES) button on that grey menu, it will bring up the config menu. 

On the Odroid Xu4 consoles (Epic, Extreme, Superior) it will bring up a big graphic that says “repeatedly press the “A” button to enter the config menu” – you need to repeatedly press the X button (A on SNES) when the screen goes black, just before the game starts and it will bring up the config menu. 

Option (1.) – this changes the emulator for every game in the system folder you are in (every game). 

Option (2.) – this changes the emulator for the single rom that you selected. 

Option (3.) – this changes the resolution for the system folder you are in (every game). 

Option (4.) – this changes the resolution for the single rom that you selected. 

Always leave the top option as it is (e,g..MAME is set to lr-mame2003) as 90% of the games will load from that as that is how we have it configured. If the game doesn’t load then enter this menu and change the emulator in the SECOND (2.) option. 

N64 have a few games that need the emulator changing (namely ISS Pro Evo, Rogue Squadron). You want to leave the top (1.) as lr-mupen64plus – but change the second (2.) to lr-parallel-n64. Rogue Squadron is the only one so far that I have come across that needs to be changed to GLESn64 (3rd option in the list). 

Mega Drive also has a few games that need changing from lr-picodrive to lr-genesis-plus-gx – this is basically because some roms are classed as “Genesis” games (Genesis is what the Mega Drive was called in the States). So to get the best performance, changing to the genesis emulator tends to clean the game up and make it 100%. 

Basically with this we are just ensuring no loss of data. It is rare that you lose any progress by just pulling the plug – but it can happen. So where possible, try not to unplug it (sometimes you may need to if a game crashes, or you cannot exit, but again, it is rare anything happens from this). 

You press start on the main menu – quit – shutdown system. 

To restart the Raspberry Pi consoles (as they have no on/off switch) – you simply pull the plug and then plug it back in (I recommend plugging the Pi directly in to the wall socket as not only does it have surge protection, but you can use the switch on there instead). 

To turn the Xu4 on, you simply hold the power button for a couple of seconds until the fan and blue light come on. 

This is due to the HDMI output not being set. 

So if you go in to RetroPie – then RetroPie Setup 

Config/tools 

Audiosettings 

Click HDMI 

Then enable 

Exit out and restart (quit – shutdown – restart) 

When it comes back on it should now have sound.